professional experience

Sr. Manager - Amazon Fresh Store Design / Amazon, Seattle, WA March ‘17 - Present

·       Hired and developed a diverse, multi-disciplinary team who drives Sustainability, Engineering, Design Standards, BIM Standards and Tools, Concepts, Fixturing, New Store and Remodel Execution

·       Created and reported on S-Team goals, presented design concepts to S-Team and VP

·       Issued RFP to select, execute MSA and onboard more than a dozen external consultants and vendors.

·       Responsible for resource planning decisions for internal design team as well as external consultants with more than $30M in annual fees

·       Developed project schedules to support $600M in CAPEX spend annually

·       Defined implementation strategy for new technologies, pilot stores, new fixtures and design elements

·       Decision maker in cross-functional initiatives such as Change Management and Real Estate Committee

·       Key contributor for Launch Weekly Business Reviews Store Development Monthly Business Reviews and Operating Plans

·       Initial concept development, documenting business requirements across more than a dozen stakeholder teams

·       Designed three test spaces, defined priorities, worked with cross-functional partners on testing and developed roadmap for iterative design work

·       Managed the team responsible for executing site specific designs to support an aggressive portfolio of stores

·       Created tools, reporting and mechanisms that drive efficiency and reduce costs

·       Supported facilities and operations on open stores and adapt to evolving technology and business needs

Director - Store Design / MOD Pizza, Bellevue, WA July ‘14 - July '17

·       Led and communicated the overall design direction for the brand to external consultants and vendors throughout the growth of 200+ new stores and a dozen remodels

·       Grew the store design team from two to seven, hiring and on-boarding six retail designers while ensuring their training, capabilities and efforts aligned with company goals and ensured balanced workloads for consultants and all team members

·       Effectively communicated new design elements to internal and external stakeholders, providing insight into the vision that generated the design and the technical constraints that informed parameters for their specific applications

·       Managed relationships with key internal and external business partners to continuously identify and incorporate enhancements to standards which reduce cost, increase operational efficiency, and construction quality

·       Implemented and managed store design process providing consistency, clarity, proper communication to internal teams, franchise partners and consultants to meet design intent, budget and timelines

·        Worked closely with Real Estate, Construction and Operations teams to provide relevant design support and direction throughout the retail development, construction, and closeout process

·       Collaborated directly with executives on store design needs that supported the store development department in achieving strategic goals on time and within budget

·       Negotiated contracts of architect & MEP consultants overseeing an annual budget of more than two million dollars

·       On-boarded four new architectural firms, developed a guide set and managed outside consultants through four subsequent releases of guide set

·       Created a design website to assist internal and external teams in implementing new design elements

·       Routinely conducted plan reviews & site visits, meeting with general contractors to ensure designs were fully executed

·       Redesigned the engine to optimize operational efficiency and improve the customer experience

·       Effectively managed risk and communicated status to key leadership and presented design solutions to our CEO and SVP of operations

·       Assisted with on-boarding and on-going training of newly formed construction services team

   

Store Designer / Starbucks Coffee Company, Seattle, WA July ‘06 – July ‘14

·       Managed end to end store design and execution for EMEA, China and Pacific Northwest markets including site surveys, design development, construction documents inclusive of MEPs and permitting with strict adherence to budgets & schedules

·       Balanced design with operational needs and budget objectives resulting in exceptional store environments that are uniquely relevant to their location and mindful of budget

·       Provided leadership and guidance to cross-functional members of design, real estate, construction, operations, and facilities teams to identify market priorities during scoping tours, market planning, and internal store reviews

·       Conducted site visits throughout construction to monitor quality. Oversaw vendor performance from bid process through fabrication and installation to insure quality of workmanship, design intent and budget were met

·       Assumed role of design manager for 5 months managing two direct reports, two company owned and two JV markets

·       Implemented several pilot programs including Drive-Thru Evolved, Evenings and Pre-Fab/Container projects

·       Created custom coffee artwork inviting beverage customization to support an elevated in-store experience in Istanbul

·       Actively assisted with local sourcing efforts by researching and finding local products that push the latest design trends and compliment current brand palettes to enhance our in-store experience

·       Created 3D models, renderings, custom details, design intent and artwork packages to support design solutions

·       Contributed to the “Starbucks culture” through effective mentoring of other designers; Provided leadership and support for Revit®; CAD lead

·       Recognized for outstanding contributions: Mug Award, Bravo Award, Coffee Master

 

Interior Designer / Bassetti Architects, Seattle, WA 2006

·        Prepared detailed shop drawings, conducted client reviews, and met with vendors and fabricators for a historic renovation project

·       Assisted with FF&E packages, prepared furniture plans and specifications and produced renderings for large scale institutional design client reviews

·       Built Revit® furniture libraries and schedules and maintained design library

   

Marketing & Sales Associate / Ecohaus, Seattle, WA 2004 - 2005

·       Collaborated with sales and marketing teams to develop in-store and outreach marketing

·       Created and assembled portfolios of customer projects featuring Ecohaus products

 

Design Intern / JMD Consultants, Seattle, WA 2004 - 2005

·       Prepared accurate AutoCAD drawings for residential and commercial projects

·       Actively participated in client meetings and researched products, pricing and materials

 

Project Manager / InfoSpace, Bellevue, WA 2000 - 2003

·       Managed relationships with key strategic global partners in the wireless industry

·       Worked cross-functionally to get issues resolved by prioritizing, working with developers to schedule and implement fixes and communicate release schedules

·       Assisted with hiring and gave performance reviews of operations tier three support team

·       Developed troubleshooting guides and delivered training to internal and external teams

 

Major Account Specialist / AT&T Wireless, Kirkland, WA 1998 - 2000

·       Mentored new hires in training and assisted in developing policies and procedures

·       Handled multiple key customer issues including billing, equipment and activation

·       Other positions held: Retention Specialist, Customer Care Representative

 

Professional Baseball Pitcher / Colorado Silver Bullets, USA / 1995 - 1997

·       Recognized in the National Baseball Hall of Fame women in baseball exhibit

·       Led team in saves and appearances twice as closing pitcher

·       Guest speaker for Reebok and the Women’s Sports Foundation

 

EDUCATION

·       The Art Institute of Seattle / BFA Interior Design, 2006; Honor Student 3.8 GPA

·       Bellevue Community College / AA Arts and Sciences, 1995

 

SKILLS

·       Excellent leadership, interpersonal and communication skills

·       Ability to clearly articulate an implement creative design solutions and brand vision

·       Strong attention to detail, organization, exceptional personal work ethic and initiative

·       Ability to prioritize and lead multiple designs and project types under tight deadlines

·       An energetic self-starter who works well with others as well as independently

·       Sound problem solving and decision making skills, able to prioritize and drive results

·       Revit, AutoCAD, Microstation, PhotoShop, InDesign, Microsoft Office Suite